Refund policy

Return and Refund Policy

Last updated: September 1, 2026

We want you to be completely satisfied with your Marvin timepiece. Eligible products may be returned for a refund or exchange under the conditions below.

30-Day Return Request Window

You must request a return within 30 days after receiving your order by emailing service@marvinwatch.com. Include your order number, watch model, reason for return and, if relevant, photographs showing damage or an incorrect item. Items sent back without prior authorization will not be accepted.

After Your Return Is Approved

If your request is approved, we will provide return instructions and, when applicable, a return shipping label. After we notify you that the return is authorized, you must hand the parcel to the carrier within 30 days. The return address and carrier instructions supplied by our team must be followed; do not send a return to an address shown elsewhere on the website without authorization.

Return Eligibility and Condition

· The product must be unused, unworn, pristine and in the same condition in which it was received.

· All tags, protective materials, accessories, manuals, documents and original Marvin presentation packaging must be included.

· A receipt, order confirmation or other proof of purchase is required.

· Damaged, incomplete, altered, contaminated or visibly worn items are not eligible unless the condition resulted from a verified delivery or product issue reported promptly after receipt.

Non-Returnable Items

Personalized, engraved, custom or special-order products cannot be returned unless defective or required by applicable law. Gift cards are non-returnable. Final-sale items are non-returnable only where they were clearly identified as final sale before purchase and applicable law permits the restriction. Contact us before purchasing if you are unsure whether an item is eligible.

Damaged, Defective or Incorrect Orders

Inspect your order promptly after delivery. If a product arrives defective, damaged or incorrect, contact service@marvinwatch.com immediately with your order number and clear photographs. We will evaluate the issue and provide the appropriate remedy. Manufacturing defects in the internal movement may also be covered by Marvin’s separate 5-Year Limited Movement Warranty.

Exchanges

For an approved exchange, Marvin may dispatch the replacement after the original item is received and inspected. If direct exchange inventory is unavailable, we may refund the eligible returned item to the original payment method so that a new order can be placed. Any price difference for a replacement product will be handled before dispatch.

Refunds

Once the return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method for the eligible purchase price. We aim to initiate the refund within 10 business days after approval. Your bank or payment provider may require additional time to post the credit. If more than 15 business days have passed after approval, contact service@marvinwatch.com.

Original shipping charges, expedited shipping charges, customs duties and taxes are not refundable unless required by law or the return resulted from a verified Marvin fulfillment error. Any return-shipping charge or deduction will be disclosed in the return instructions before you send the item back.

Order Cancellation

Contact service@marvinwatch.com as soon as possible if you need to cancel an order. We cannot guarantee cancellation after payment approval or once preparation or dispatch has begun. If the order has already shipped, the return process above applies.

European Union Cooling-Off Rights

If merchandise is shipped into the European Union, you may have a statutory right to cancel or return the order within 14 days without giving a reason, subject to applicable exceptions. The item must be returned unworn or unused, with tags, proof of purchase and original packaging. Nothing in this policy limits non-waivable consumer rights.

Contact

Return and exchange requests: service@marvinwatch.com | +1 (626) 469-7085 | 17090 Samgerry Dr, La Puente, CA 91744, United States. Please obtain return authorization before mailing any product.