Shipping policy

Shipping Policy

Last updated: September 1, 2026

MARVINWATCH provides reliable, trackable delivery from its North American network to customers in the United States, Canada and Mexico.

Shipping Destinations and Charges

· United States: complimentary standard shipping on orders over USD $299. Any charge for an order that does not qualify, or for an expedited option, is shown at checkout before payment.

· Canada: tracked delivery. Shipping charges, duties and taxes are calculated according to the checkout and destination requirements shown before purchase.

· Mexico: tracked delivery. Shipping charges, duties and taxes are calculated according to the checkout and destination requirements shown before purchase.

Estimated Delivery Time

Estimated delivery is 6–8 business days calculated from dispatch, not from the time the order is placed. During busy or promotional periods, up to four additional business days of processing may apply. These estimates are guidance and are not guaranteed delivery dates.

Order Processing and Tracking

1. Order confirmed: payment is approved and the order enters preparation.

2. Carefully dispatched: the Marvin timepiece is placed in protective presentation and outer shipping packaging; tracking details are emailed after the carrier accepts the parcel.

3. Delivered: the carrier delivers to the shipping address entered at checkout.

Delivery Delays

Remote destinations, customs processing, severe weather, carrier disruption, public holidays and promotional volume may affect processing or transit. If tracking has not updated for an unusual period or a parcel appears lost, contact service@marvinwatch.com with your order number.

Address Accuracy and Changes

You are responsible for entering a complete and accurate delivery address. Contact us immediately if an address correction is needed. Changes cannot be guaranteed after preparation or dispatch begins. Additional carrier costs caused by an incorrect or incomplete address may be charged where permitted by law and disclosed before reshipment.

Customs, Duties and Taxes

For Canada and Mexico, duties and taxes are handled according to the amounts and destination requirements presented at checkout. Customs authorities may request information or cause delays outside Marvin’s control. Any amount not collected at checkout remains subject to applicable law and the carrier or customs authority’s process.

Packaging and Delivery Issues

Every Marvin timepiece is supplied in a protective Marvin presentation box and secured with outer shipping materials. Inspect the parcel and product promptly. Report damage, an incorrect item or a delivery discrepancy to service@marvinwatch.com with the order number and photographs so we can investigate.

Contact

Shipping support: service@marvinwatch.com | +1 (626) 469-7085 | 17090 Samgerry Dr, La Puente, CA 91744, United States. We aim to answer inquiries within 24 hours on business days.